We value customer satisfaction and believe a happy customer is a job well done on our behalf. Our water management team pride itself on having the qualifications and training to deliver sound product advice and services whether they are troubleshooting or selecting products for a specific purpose.
Our water management team has extensive product training and support from our Preferred Suppliers and encourage continued professional development within our team. We also maintain membership with New Zealand Irrigation and keep up with industry news on a regular basis.
We put the safety of our team first and maintain strict safety standards. Our staff have extensive hands-on experience with our products and in the field so when it comes to delivering your project we always have a safe outcome.
Thanks for all your help with this project, especially Ray with your patience and good humour!!! Cheers and much appreciated.
Grant Colliar
Company Director and Owner
Grant has been working around pumps since 1972 and gained a lot of his knowledge from working with his father. He has seen and worked on all kinds of pumps, some of which are not found today. Because Grant has grown up with the old technology through to present day, he has an extensive knowledge of all things pumping.
Grant works with his customers to deliver the right solution, not just a product. Customer service is his strength and he is your go-to man when it comes to all things pumps and water.
Karen Colliar
Company Director
Karen has many years of experience in the residential care industry and retail industry. She joined the Think Water Timaru Team in August 2019 taking on duties like marketing and retail management. Karen loves getting to know the customers and helping them achieve the best product for what they need.
Raymond Malcolm (2000)
Sales
Ray worked for many years being responsible for a large team, managing all their tasks and keeping everyone involved in there duties making it all run smoothly, prior to joining the Think Water Timaru team in January 2000. His role is to order stock and manage the projects. Ray is a huge asset to our team and prides himself on delivering top-notch customer service along with a good dose of humour.
Dave Jones (2014)
Pump Service Technician
Dave has been employed at Think Water Timaru since 2014. His 30 plus years of experience in the pump industry have given him a great deal of knowledge in pumps and engineering. Dave prides himself on high-quality customer service and is well known for his ability to troubleshoot and produce solutions.
Jimmy Clews (2018)
Field Technician
Jimmy has been part of the Think Water Timaru team since 2018. His role includes tasks like servicing all types of pumps and irrigation equipment, operating plant, and assisting on projects. Jimmy loves his job and is always happy to help out with your new or existing project.
Brian Hooper (2019)
Commercial Sales Manager
Brian works part-time in the team as our commercial sales manager. He specialises in business development and has a regular visiting pattern in the local area to keep all of our existing and new customers up-to-date with advances in the pump and irrigation industry. Brian is well known in our district and has brought a lot of commercial business to our store with his knowledge.
Nicole Malcolm (2020)
Office Assistant
Nicole joined the team in November 2020 and is responsible for keeping the administration side of the business moving. Nicole was looking after all of our accounts and invoicing. She has brought a great deal of knowledge into the administration role and has created a lot of ideas. Nicole has been a traveller and is looking to travel again when it is safe to do so.
Aimee Boyd (2021)
Office Administration
Aimee has recently joined the team after working 15 years in retail. She is happy with her new challenge and enjoys her new role, which covers all aspects of the business.