Congratulations to Think Water West Coast on winning the prestigious 2019 New Zealand Franchise of the Year. Based on the West Coast of the South Island in the town of Greymouth, Colin and Sandra Thomas have been building their business for the last eight years.
The business has moved from strength to strength during this time due to a strong customer service philosophy and a commitment to developing their valued team members.
Further assisting this growth strategy has been their investment in a brand new store, new technology and continuous improvement of their businesses systems and processes. The creation of a well designed and welcoming retail showroom along with investment in their team has further supported the business growth from year to year.
Colin and Sandra have put together a team that has ability to work together towards a common vision. The team are rewarded for individual and team accomplishments in line with the businesses objectives. It is the fuel that allows good people to attain great results.
Embracing new product lines to increase the breadth of markets available to their customers is a key business objective. This is evident by their commitment to Karcher sales growth and the different markets they have been able to take this product range to.
Sandra and Colin are very proud to accept the award for NZ Franchise of the Year. It recognises the hard work and effort the Think Water West Coast team put in every day to ensure we don’t just have satisfied customers but enthusiastic fans.
Terrific customer service and getting it right first time for our customers ensures our people are seen as the point of difference in a competitive market.
This positive attitude continues to support the philosophy that if you work as a team, use the services provided in the Think Water system and have a robust business plan you will be rewarded – and they were rewarded with an overall score of 37.5 out of a possible 40 over the 17 business criteria being adjudicated. – A fantastic result.
Think Water would like to congratulate the Think Water West Coast Team on their well-deserved 2019 NZ Franchise of the Year Award.